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Política de restituições

AtiCardz, we are committed to delivering high-quality digital services and a seamless user experience. This Refund Policy explains when refunds may be considered for subscriptions, Smart Business Cards, and other services purchased through our platform.

1. Subscription Plans

All subscription plans are digital products that are activated immediately after purchase. Once a subscription has been activated, payments are generally non-refundable.

2. Free Trial

If a free trial is available, users are encouraged to evaluate the platform before purchasing a paid plan. Once the trial ends and a subscription is purchased, the Refund Policy applies.

3. Eligible Refund Requests

Refunds may be considered only in exceptional circumstances, such as:

  • Duplicate payments made accidentally.
  • Billing errors caused by our payment system.
  • A technical issue that permanently prevents access to the purchased service and cannot be resolved by our support team.

All refund requests are reviewed individually.

4. Non-Refundable Services

Refunds will not be provided for:

  • Change of mind after purchase.
  • Partial use of a subscription.
  • Failure to use the platform.
  • Business results, customer enquiries, or networking outcomes not meeting personal expectations.
  • Custom design, branding, setup, or personalization services already completed.

5. Smart Business Card Orders

Physical Smart Business Cards are custom-made products. Once production has started, cancellations or refunds cannot be provided except in cases of manufacturing defects or incorrect items supplied.

6. Networking & Business Opportunities

iCardz provides tools that help users showcase their business, connect with professionals, and participate in networking opportunities. However, we do not guarantee business leads, sales, partnerships, customer enquiries, or revenue growth.

7. Subscription Cancellation

Users may cancel their subscription at any time. Cancellation prevents future billing but does not generate a refund for the current billing period.

8. Payment Disputes

If you believe you were charged incorrectly, please contact our support team before initiating a payment dispute. Most billing issues can be resolved quickly.

9. Processing Time

Approved refunds, where applicable, are processed through the original payment method. Processing time depends on your payment provider and may take several business days.

10. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund review, please contact our support team through the contact details available oniCardz.in.